Terms of Service

These Terms of Service are published on the Trellis. website and were last revised on September 23, 2022. Trellis AI reserves the right to amend them from time to time. Trellis will provide the Customer with the services (the “Trellis Services”) specified in an order form executed by both parties (the “Order Form”) in buildings located at the addresses specified in the Order Forms (the “Locations”). All capitalized terms not defined in these Terms of Service have the meaning given thereto in the Order Form.

Description of Trellis Services

Platform

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information.

Hardware

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Installation

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Proprietary Rights

This website uses Google Analytics by Google, Inc. to understand how the site is used and to improve and enhance our services.

The information collected, recorded and analyzed by Google Analytics does not contain any information that identifies you as a specific individual. Such information will be managed by Google in accordance with its privacy policy.